[Guest blog by Michael!]
Everyone seems to have a horror story about dealing with Comcast customer service, but in the 2 years I’ve dealt with them, I had always had relatively pleasant experiences. Sure, the first time they were supposed to come set up my cable they didn’t and I had to wait around for a week with no internet access, and sure they tried to tell me I wasn’t using an authorized cable box even though they gave it to me, but hey—mistakes happen, right? Every six months I’ll get on the live chat and threaten to switch to AT&T U-Verse, and every six months they keep giving me the promotional rate. In short, Comcast and I have had a relatively painless relationship. Yesterday, that all changed.